Government and Public Sector
Federal, State, and Local governments continue to be challenged with keeping their budgets on track and funding the services that are critically important to their citizens' health, safety, and well-being. With a proven approach to contact center outsourcing and revenue recovery, The CMI Group brings the requisite public sector experience to be a seamless extension of your government agency team. We understand that tailored solutions are essential to meet the unique needs of the Federal, State and Local government. Therefore, we have invested in human and technology infrastructure to provide unmatched strategic flexibility.
Our Services
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Contact Center Services for The Government and Public Sector
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Debt Collection for Government and The Public Sector
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Our Technology
CMI utilizes the latest telecommunications and call center technologies to provide cost-effective, secure, and fully redundant systems for its clientele. Our VoIP solution is 100% digital and features a fully integrated dialing platform, skills-based inbound call routing, intelligent IVR and call recording storage. We have invested heavily in technology that allows for inbound/outbound communication via, SMS, email, chat, and voice. The suite positions us to meet the ever-changing channel preference desired by the customers we serve. Additionally, we combine the power of this contact center solution with other world-class products to provide our clients with best-in-class solutions for:
- Robust data management
- Intelligent speech analytics
- Deep integration with client systems
- And More
Our Compliance
As your partner, we offer the highest degree of integrity, professionalism, and regulatory compliance. CMI is an accredited member of the Better Business Bureau with an “A+” rating. In addition, our certifications verify our compliance with all required data security laws, regulations, and standards to include:
- HIPAA
- SSAE18 SOC 1 and SOC 2 Type II
- PCI-DSS v3.2
- GLBA
- ISO 27002
- Massachusetts 201 CMR 17.00
- FTC Red Flags
- Nevada Personal Information Law
- NRS 603a
- 501r
