The CMI Group Blog


How to Increase Your Health Plan’s Star Rating

Star Ratings are issued by The Centers for Medicare & Medicaid Services (CMS) each year to help the public make an informed decision when selecting a Medicare Advantage plan or Prescription Drug Plan...

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Putting the Pieces Together: Omnichannel Processes

Through this blog series, we have been discussing how to successfully implement your omnichannel communication strategies. First by recognizing how...

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Are You Ready to Take the Leap? Investing in Omnichannel Communication

With over 5.1 billion unique mobile users across the globe and 89% of those users keeping their device within...

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Easier Said, Than Done: Implementing an Omnichannel Strategy

Generations of tech-savvy consumers are becoming increasingly particular about how they interact with businesses; they now expect on-demand, tailored,...

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Contact Center Evolution - Omnichannel Customer Service

A customer-centric brand, personalized customer experience, building connections, and reducing customer friction while...

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Patient Out-of-Pocket Payments Are on the Rise

The Movement Toward New Collection Strategies

Healthcare providers need to implement new collection strategies if they want to avoid an increase in bad...

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Choosing an Accounts Receivable Management Partner is a Big Decision for a Toll Authority

5 Key Criteria to Keep in Mind when You are in the Market for an ARM Partner

It is an unfortunate reality that some commuters will neglect to pay for...

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CAREERS

The CMI Group is a 100% employee-owned company that is always in search of quality individuals who want to be part of our team. We have excellent opportunities in areas including financial, sales, administrative, phone operators & technical positions.

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