Customer Care

Our customer care solution enhances the relationship you have with your customers by extending customer lifecycles, enhancing brand image and maximizing the value of each customer contact. CMI utilizes a state-of-the-art omni-channel system that provides your consumers with above-and-beyond service resulting in high consumer satisfaction.

We work to create a positive dialogue with your customers through Omni-channel strategies and offerings:

  • Customer care
  • Overflow support
  • Customer retention & acquisition
  • Technology and product support
  • Welcome calls
  • Open enrollment
  • Back office/administrative support

As your partner, we offer the highest degree of integrity and professionalism. We have invested in human and technology infrastructure to meet and exceed our client’s expectations.

Our customer care solutions can service:

    The CMI Group believes that superior performance outcomes occur when individuals are engaged in respectful, productive relationships. We are dedicated to building the trust and bonds that deliver positive results for both our clients and their consumers.


    The CMI Group is a 100% employee-owned company that is always in search of quality individuals who want to be part of our team. We have excellent opportunities in areas including financial, sales, administrative, phone operators & technical positions.

    The CMI Group
    Contact Us Texas Offices: 1-800-377-7713
    Collections: 1-800-377-7789